FAQs

You will receive an email as soon as your order has been confirmed. Please make sure to check your junk folder. If you haven’t received an order confirmation within an hour please contact our Customer Care team here about the status of your order and they will be able to assist you further.

You can check the status of your Choilini.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.

Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.

We can only update your order before it’s despatched, so please let us know immediately if you would like to request any amendments. Unfortunately, if your order has already been processed we will be unable to update your order.

If you wish to add items to your order, a new order will need to be created. But your orders will be shipped together, and you will only be charged for shipping once.

If you wish to cancel your order, please contact us as soon as possible by emailing customerservice@choilini.com. If your order has already been despatched, we will need it to be returned to us before we can begin processing your refund.

We make every effort to securely package our orders. However, on occasion, items can get damaged in transit. Please get in touch immediately if your order has not arrived in perfect condition so that we can resolve this for you and ensure a replacement order is sent out to you as soon as possible.

We will kindly ask for a photo of both the damaged item and the damage to the packaging, to support a damaged parcel claim with the courier service.

Our thoughtfully curated linen fabrics are all made in Lithuania where there is a long heritage of linen production. The finest linen comes from Europe, where the rich soil and optimal climate cultivates strong flax plants, from which linen is produced.

Linen is made from the natural fibres of the flax plant. This durable fabric is around 30% stronger than cotton, which means it lasts longer. The word 'linen” comes from the Latin name for flax, “linum usitatissimum.”

We explore many of the benefits of linen in our linen fabric guide which can be found here.

STANDARD 100 by OEKO-TEX® certification guarantees that no materials or substances that are harmful to human health have been used to produce the linen fabric or textile in question.

This simply means that during the manufacturing process the fabric is washed with the inclusion of stones to increase softness and flexibility. All our linen products have been intentionally softened for a more luxurious feel.

Our linen care page has helpful hints and tips on how to look after your linen items for many years to come.

All in-stock items are typically despatched within 3-5 business days. You should receive an email notification once your order has been dispatched with tracking information for live updates.

We send all orders via a tracked postal service, so you know where your parcel is at every step of its journey. You’ll receive your unique tracking number once the despatch of your order has been confirmed.

Yes, absolutely! We deliver to the UK, Europe, North America and Australia, and aim to offer our customers the most cost-effective and reliable shipping service available. You may have some import duties or other customs fees to pay depending on your country of residence. As the customer, you will be responsible for paying all import fees and charges, which are typically due and calculated once the package arrives in the destination country. Please refer to your local tax office for further information. Do get in touch if you’re located outside of the locations above, and we’ll be happy to look into the possibility of shipping to your destination.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.